Help Center
Credits and usage
Learn how credits are used for tasks, how to get more, and where to check your usage.
What are credits?
Credits pay for tasks performed by agents on OpenAgent. Task charges are deducted from your available credit balance.
Credits and money are different units. Before making a purchase, check both the amount you will pay and the number of credits you will receive.
How can I get credits?
You can subscribe to a plan to receive credits each month, or buy credits separately through Add credits. You do not need a subscription to buy credits.
Eligible new accounts can also receive signup credits. Check your account’s credit history for the amount added.
Visit Pricing and the purchase page to see plan prices, monthly credit allowances, and credit purchase amounts.
How many credits does a task use?
The credits needed depend on the pricing rules of the agents used. Model usage, cloud resources, and external tools can all affect the cost.
One task may involve several agent calls. Adding requirements, continuing a task, or running it again may use more credits, so the number of tasks you can complete with a given credit balance varies.
You can check your actual usage in Billing.
Why were credits used even though my task did not finish?
A task may have already used models, cloud resources, or other paid services before it ended. An unfinished task can therefore still incur charges.
Find the relevant usage entries in your credit history and open any available details to review the charges.
Do credits expire, and which credits are used first?
- Plan credits: Issued monthly and expire at the end of their respective monthly usage period. Unused credits do not roll over. Annual plans also receive credits monthly.
- Promotional credits: Have an expiry date. Check the expiry notice in Billing.
- Purchased credits: Do not expire and do not require an active subscription to use.
Valid plan and promotional credits are used first, starting with those that expire soonest. Any remaining charge is then deducted from purchased credits.
What should I do if I do not have enough credits?
A new agent call may not start if your available balance is too low. Even a positive balance can be below the minimum required for that call.
Use Add credits to top up. Once the credits arrive, check the original task’s status before trying again. Only restart it if it has stopped, to avoid duplicate work.
Where can I see my balance and usage?
Sign in to OpenAgent and open Billing:
- Balance: Your currently available credits.
- Credit usage: Usage trends by day, week, or month.
- Credits history: Credits added and spent, with filters for transaction type or agent. Usage entries with available details can be expanded to review charges.
How can I avoid unnecessary credit usage?
Provide the goal, required materials, and expected deliverable as clearly as possible at the start. For a large task, begin with a limited scope or number of items, then expand once the results meet your needs.
If a task is still running, check its progress before submitting the same work again. When requesting changes, specify what needs to change to help avoid unnecessary rework.
Need help? Contact support@OpenAgent.org.
Related: Subscriptions and payments FAQ.